Returns Procedures and Policy

Thank you for shopping with HValley Tools. If you have any issues with your purchase, please follow these guidelines:

1. Damaged or Defective Items:

Email a picture of the damaged or defective item to customerservice@hvalleytools.com.
Include your name, address, order number, and a description of the issue.
Please contact us first before sending the item back to us.
In most cases, we will replace the item free of charge without requiring a return.

2. Returns for Dissatisfaction or Items Ordered Incorrectly:

Fill out the return form enclosed in your package.
Mail the product back to us at the address provided.
If your purchase was made less than 180 days ago, a refund will be issued to your original form of payment. After 180 days, the refund will be issued as a house credit.
Non-defective returns must be in the original packaging, unused, and in resaleable condition.
You are responsible for the return shipping charges.

Return To:

HValley Tools

c/o Returns Department

1065 Industrial Blvd

Southampton, PA 18966

3. Incorrect Items or Missing Shipment:

Email us at customerservice@hvalleytools.com to report any incorrect items or missing items from your shipment.
We will promptly address the issue and make it right.

If you have any further questions or need assistance, please don't hesitate to contact us:

Email: customerservice@hvalleytools.com

Phone: 800-533-9298

Monday to Friday, 8:30 AM to 4:30 PM EST