SEARCHING & BROWSING
Q: I want to buy a product from you, but I don't know the part #. How do I find it? Use our Search Feature (top left of the site) to find anything you need. You can search by part number or product description. Simply type in the information you have and see what the site comes up with. You could also try to locate your product by browsing through our product categories in the left hand column of the site.

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ORDERING ON-LINE
Q: What is Catalog Quick Order? How does it work?
Quick Order makes it very easy for you to order on-line out of your paper catalog. If you have created a shopping list out of your catalog and want to order on-line, simply type the part number in the Catalog Quick Order box and click "Go". If you would like to order more than one item click the "order multiple items" link and you will be directed to a form that accepts up to eight items. Once you have submitted one of these forms you are ready to begin checkout. The Catalog Quick Order screen will notify you if you mistype a part number or if the part number you requested is not available on-line.

Q: I'd like to order some items from your catalog but I can't find them by surfing through your website, what should I do?
Use our Catalog Quick Order form. See the question above for an explanation of this functionality.

Q: Do I have to Register to shop on your site?
Yes you do, and it is to your advantage. By registering and creating your own account you make it very easy to shop on-line in the future. You can store bill-to and ship-to addresses in your account so you don't have to re-enter all of that data when you come back to buy again . Just log-in! Our site it completely secure and your information is safe. As an added layer of protection we do not store your credit card number in your account. You must enter that every time you place an order.

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SHIPPING POLICIES AND RATES
Q: What are your current shipping rates? Can I get Express Delivery?
You can see our current shipping rates and policies by clicking here.

Q: I live outside the USA. Do you ship orders internationally?
Yes we do! Due to international shipping issues, customs, and duties we will need to contact you personally via email to finalize your order for processing. Once we have your approval, your order will be on its way. You may browse this website, place items in your cart, and place an order at which time Eagle America Customer Service will contact you via the e-mail address you provide to finalize all additional international shipping costs and details.All International orders ship via Federal Express and arrive within 3-5 busuness days, depending on destination.

Q: Can I track my order on-line using this site?
As of today no, but we are working on it. Currently you will receive an email shipment confirmation that will list the method of shipment and tracking number when applicable. You can then log in to the respective carriers web site and track your package on-line. You can also email or call Eagle America Customer Service and we can provide you will any/all the tracking information that we have for your order.

Q: I ordered an item from the site that was backordered, how will it be processed?
Nobody hates backorders more than we do. We try our hardest to forecast product demand and to have what you want on the shelf. At times, due to a seasonal rush or over-demand, we do have to incur backorders. One of the features of this site is the ability to share inventory status. Twice a day (Monday through Friday only) we update our inventory to the site. If an item is backordered, there will be a message next to the line item telling you it is backordered and, if it has already been ordered, when we expect it in stock. As stated, this will be updated twice daily. For up to the minute inventory status you can contact Eagle America Customer Service. So, feel free to order items that are on backorder. No need to worry about paying for it now, as with all orders we take we only bill you for an item when it has actually shipped.

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TECHNICAL HELP
Q: I am stumped! Can you help me figure out how to make this tool work?
We will try our best to walk you through it. You have two choices. First, you can email your tech question to us at tech@eagleamerica.com. We answer technical emails during regular business hours, Monday - Friday only. Please allow approximately 1 business day for a response. Second, you can call the Eagle America Customer Service Department and we will either answer your question or find someone who will.

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WARRANTIES & GUARANTEES
Q: What is your product warranty?
We are proud to offer a Lifetime 100% Satisfaction Guarantee as well as a Low Price Guarantee. To see complete details, click here .

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USERNAME AND PASSWORDS
Q: Why won't my Username and Password work?
There could be a couple reasons. First, we launched our new website in August, 2005. In order to make the new site as secure as possible we did not copy Usernames and Passwords from the old site. In short, you will have to Register and create a new account. Second, if you have forgotten your password simply use the Forgot your password? feature. It's as easy as 1, 2, 3.

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RETURNS AND EXCHANGES
Q: What is your policy for returns or exchanges?
We are not satisfied unless you are. If for any reason you have a problem, simply return the items with a copy of your invoice. Please follow the instructions on the back of the invoice. Ship to:

Eagle America
c/o Returns Department
510 Center St.
P.O. Box 1099
Chardon, OH 44024

Please allow 7-10 business days to process your return. Returns for merchandise will be refunded in full, less shipping charges.

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PRIVACY & SECURITY POLICIES
Q: How do I know what you do with my personal information?
Am I safe ordering from you?
It is very important to us that you feel safe and secure shopping with Eagle America no matter how you place your order with us. The Internet brings a whole new set of questions to people's minds regarding the use of their personal information. We promise you that we will always be open and forthcoming with regards to what we do with any information that we collect from you on any customer contact. This section of the site will always be updated if any policy were to change. Following are our current privacy policies.

Information you provide us:
When you place an order with us you provide us with all of the necessary information to bill you and to ship your order. This typically includes your name, address, telephone number, and e-mail address. As stated, we need this information to ship your order, but we also need the ability to contact you pertaining to your order if necessary. You may also provide us with similar information if you are requesting a catalog or signing up for our e-mail broadcasts.

How we use this information:
From the time of your order or catalog request we will use that information to plan on the best way to contact you in the future regarding future catalogs and e-mail broadcasts. We occasionally make part of our mailing list available to other carefully selected and reputable companies whose products or services might be of interest to you. We do not make e-mail addresses available. You have the ability to control this. At the time you place your order with us you can tell the Customer Service Representative over the phone that you do not want your information shared. If you order over the web you have this option when you create your account. The choice is yours.

To see our complete Privacy Policy, please CLICK HERE.

Q: How do I know if your website is secure? Is my credit card information safe on your site?
The information you provide to us (name and address, your password, credit card numbers, etc.) is transmitted across the Internet using the Secure Sockets Layer (SSL) protocol. This means that all of the data is encrypted and cannot be intercepted by any third party. In most browsers, a padlock or key icon tells you that you're connected to a secure Web site.

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SAFETY
Q: Do you have any router safety tips you can share?
We sure do! If you follow these tips you are on the road to a safe workshop.

• Always wear eye and ear protection.
• Always use properly sharpened bits.
• Never use bits that are dull or damaged.
• Shank must be completely inserted into collet and then backed-off approximately 1/16".
• Don't "bottom-out" bit in collet.
• Never partially insert bit into collet. Tighten securely and recheck periodically for possible slippage or "run-out" due to wear.
• Keep collet clean and replace if worn.
• Never start the router with the bit in contact with wood.
• Always feed your work in the proper direction against the bit rotation.
• Don't force feed the bit or overload your router, Feed at a constant moving speed to avoid burning the wood.
• Do not face tool's discharge when operating.
• Always unplug router when changing bits or making adjustments.
• Use a router table and fence whenever possible.
• Make sure your work piece is properly secured and use push blocks, sticks and featherboards whenever possible.
• Keep all your bits, bearings and assemblies clean, lubricated, and securely fastened. To avoid damage, store them properly in a pouch, box or tray.
• The bigger the bit, the lower RPM recommended (see chart).

Suggested Router Speeds:

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